CatapultEMS - Phone App Not Receiving Alerts

If your phone no longer receives CatapultEMS notifications or audible alerts, follow the troubleshooting steps below.

1. Confirm your mobile phone number for text notifications.

• Choose ≡ (Menu) > Update Contact Info.
• Confirm or update your Mobile Phone Number.
  
  

2. Check notifications are enabled in your CatapultEMS account.

• Open CatapultEMS app.
• Choose ≡ (Menu) > App Settings.
• Toggle Show notifications on.
  • Android specific: toggle Enable sound on.
• For each notification type, click the circle to "check" or enable the notification.

3. Check notification settings are enabled on your phone?

Android:

• Open the Settings app on your phone.
• Choose Apps > CatapultEMS.
• Toggle Show notifications on.
• Toggle CatapultEMS alerts on.

iPhone:

• Open the Settings app on your iPhone.
• Choose CatapultEMS.
• Choose Notifications.
• Toggle Allow Notifications on.
• Toggle Critical Alerts on.

If you still do not receive notifications, try a complete reset of the app.

• Uninstall CatapultEMS from your phone.
• Restart your phone.
• Reinstall CatapultEMS back onto your phone (see instructions at the top of this page).