How to view status of existing Help Requests

This Help Article will outline how to sign into your ZenDesk Help account, to view the status and progress of all tickets you've submitted. 

1. Navigate to the Technology Services Help Website: https://help.centralusd.k12.ca.us/
   
   
2. Click the "Sign In" link on the top right corner of this page:
   
   
   
   
   
3. Click the "Sign in with Google" button: 
   • Do not type your account information on this page
     
     
     
     
4. Sign in with your Central Unified Google account:
   • Select your account from the list
   • Or sign in with your own 'username@centralusd.k12.ca.us' credentials
     
     
5. Click the 'Continue' button to authenticate with ZenDesk:
   
   • You will be redirected to the home page of the Technology Services Help site. 
      
     
     
     
6. Click on your account name on the top right corner of this page.
   This will open your menu options.
   • Click on 'My activities' 
     
     
     
     
     
7. You will land on a page called "My Requests".
   • Here, you will see a historical list of all help requests you've submitted, and their status.